FAQs

Roses, Quality, and Care

What is the most special and unforgettable product?

We offer a 999 Roses Bouquet, which means in Thailand, "I love you till the end". It takes 2 master florists a whole day to prepare this extraordinary bouquet.

Whoever receives this bouquet will remember you for the rest of their life.

 

What is your international quality guarantee?

Mad for Roses is the only online flower boutique that has a quality guarantee. We work according to rigorous international quality standards, and our team speaks English and Thai fluently.

Each rose in a bouquet is hand-selected by our master florists. If you ever feel unsatisfied with your order, please reach out to us via Line, WhatsApp, or email. We will do our best to make it up to you.

 

How do I care for the roses?

We wrote a dedicated article about how to care for your roses and how to extend the lifespan of your beautiful flowers. Read more here.

 

Shipping, Payments, Returns 

How quickly can you ship my order?

We can ship within 3 hours, Monday to Sunday, between 7 am and 9 pm. If you require an order outside of those core hours, please reach out to us via Line or WhatsApp.

  

What payment methods do you accept?

We accept:

  • All common debit/credit cards (Visa, Mastercard, American Express, JCB)
  • Mobile wallets (Shopee Pay, FPX, Grab Pay)
  • QR payments (PromptPay QR/Thai QR, PayNow)
  • All major Thai banks (OCBC, SCB, Bangkok Bank, Krungsri, and Kasikorn Bank).

 

What is your return policy?

All roses are made-to-order and fresh flowers. Due to the nature of our product, we can't accept any returns at this moment. If you ever feel unsatisfied with your order, please reach out to us via Line, WhatsApp, or email. We will do our best to provide an amicable solution.

 

 

Contact

How can I contact Mad for Roses

Please reach out to us via Line, WhatsApp, or email.

 

Do you have an Instagram or other social media channels?

 Yes, we do! Follow us on Instagram and Line.

 

 

Do You Have A Question?

Please contact our support via Line, WhatsApp, or email. We are looking forward to hearing from you.